trans Return Policy

Warranty/Returning Defective Goods

For Robots

IPONG Robots and Killerspin Throw are protected by a 1-year manufacturer warranty.

For Oukei Robots and AMDT Robots, please refer to warranty and servicing information on the respective robot product pages.

Butterfly Robots are protected by a 2-year manufacturer warranty.

SmartPong Robots are protected by a 1-year manufacturer warranty.

Paddle Palace Robots are protected by a 1-year manufacturer warranty.

For Tables

Please find the warranty period on the respective product pages. See also: Table Delivery Instructions.

For all other items

There is no official manufacturer warranty on other items such as blades and rubber but if it turns out that a product broke within a reasonable time of your purchase, and due a manufacturing defect, we may be able to compensate you.

Who pays for shipping

Warranty/product defect issues are handled without additional shipping costs to you.

What can be returned if you are not happy with your purchase

You can return any item, except custom-made rackets and tables, within 30 days of your purchase, provided that the item is still in a brand new condition as it was when it was received.

Return shipping is paid by the customer. Items that are deemed to be unacceptable for resale cannot be refunded. Customers need to ensure that items are properly packed to protect against damage during delivery.


Please see Table Delivery Instructions.

Custom-Made Rackets

Custom-made rackets, that we assemble to your specifications, cannot be returned for a refund. These include:

  • Orders of blade and rubber sheets that you ask us to assemble.
  • Pro Combos assembled with a rubber thickness not offered as standard (e.g. Pro Combo offered in 2.0mm, but you ask us to assemble one side in Max).

For Robots

For All Other Items including robots

You will be refunded in full for your order minus the original shipping cost to ship to you. E.g. If you want to return a perfectly-working robot, our cost to delivery the robot to you is deducted from the refund amount. If a $500 item cost us $30 to deliver to you, the refund amount will be $470. Some robots carry a restocking fee, which is indicated on the respective product pages.

How to return an Item

To make a return, please request a Return Authorization.

Order Discrepancies/Damage

Order discrepancies (e.g. wrong item received, incorrect quantity of items) or damaged deliveries must be reported within 7 days of receiving the order. We ask you not to use or open the product if it is not what you ordered. We try our best to avoid such mistakes from happening but if they do, we try our utmost to resolve them is the shortest time possible.

Further Questions

If you have any query about returns, please use our contact form.