Return Policy

Warranty

For Robots

Power Pong Robots and Butterfly Robots are protected by a 3-year manufacturer warranty.

IPONG Robots and Paddle Palace Robots are protected by a 1-year manufacturer warranty.

Pongbot Robots are protected by a 1-3 year manufacturer warranty described on their respective product pages.

For Tables

Please find the warranty period on the respective product pages. See also: Table Delivery Instructions.

For all other items

There is no official manufacturer warranty on other items such as blades and rubbers but if it turns out that a product broke within a reasonable time of your purchase, and due to a manufacturing defect, we may be able to refund you or compensate you.

Who pays for shipping?

Warranty/product defect issues are handled without additional shipping costs to you. This means you receive a full refund or a free replacement and you will not pay for return shipping.

Returning items when you are not happy with your purchase

If a product page states its own return policy, that policy applies. For every other product, the terms below apply.

You can return an item within 30 days of your purchase if it is still in brand new condition. This does not apply to custom-made rackets, items marked final sale, or tables.

Return shipping is paid by the customer. Items that are deemed to be unacceptable for resale cannot be refunded. We ask customers to ensure that items are properly packed to protect against damage during delivery.

Tables

Please see Table Delivery Instructions.

Custom-Made Rackets

Custom-made rackets are orders of blades and rubber sheets that you ask us to assemble.

Because of the personalized nature of custom rackets, we're unable to offer refunds or cancel orders once we've begun assembling them.

For Robots

If you want to return a perfectly-working robot, our cost to deliver the robot to you may be deducted from the refund amount. If a $500 robot cost us $30 to deliver to you, the refund amount will be $470. Some robot brands carry a restocking fee. If there is a restocking fee, this is indicated on the respective product page.

For All Other Items

We may deduct our original shipping cost from your refund. For example, if an item costs $100, and we paid $6.50 for shipping, your refund would be $93.50.

How to Return an Item

To make a return, please Request a Return Authorization.

Order Discrepancies/Damage

Order discrepancies (e.g. wrong item received, incorrect quantity of items) or damaged deliveries must be reported within 7 days of receiving the order. We ask you not to use or open the product if it is not what you ordered. We try our best to avoid such mistakes from happening but if they do, we try our utmost to resolve them in the shortest time possible and to compensate you for the inconvenience.

Further Questions

If you have any questions about returns, you may use our Contact Form.