trans Return Policy

Warranty/Returning Defective Goods

For Robots

IPONG Robots and Killerspin Throw are protected by a 1-year manufacturer warranty.

For Oukei Robots and AMDT Robots, please refer to warranty and servicing information on the respective robot product pages.

Butterfly Robots are protected by a 2-year manufacturer warranty.

SmartPong Robots are protected by a 1-year manufacturer warranty.

Paddle Palace Robots are protected by a 1-year manufacturer warranty.

For Tables

Please find the warranty period on the respective product pages. See also: Table Delivery Instructions.

For all other items

There is no official manufacturer warranty on other items such as blades and rubber but if it turns out that a product broke within a reasonable time of your purchase, and due a manufacturing defect, we may be able to compensate you.

Who pays for shipping?

Warranty/product defect issues are handled without additional shipping costs to you. This means you receive a full refund or a free replacement and you will not pay for return shipping.

What can be returned if you are not happy with your purchase

You can return any item, except custom-made rackets and tables, within 30 days of your purchase, provided that the item is still in a brand new condition as it was when it was received.

Return shipping is paid by the customer. Items that are deemed to be unacceptable for resale cannot be refunded. Customers need to ensure that items are properly packed to protect against damage during delivery.


Please see Table Delivery Instructions.

Custom-Made Rackets

Custom-made rackets, that we assemble to your specifications, cannot be returned for a refund. By custom-made racket, we mean:

  • Orders of blade and rubber sheets that you ask us to assemble.
  • Pro Combos assembled with a rubber thickness not offered as standard (e.g. Pro Combo offered in 2.0mm, but you ask us to assemble one side in Max).

For Robots

If you want to return a perfectly-working robot, our cost to deliver the robot to you is deducted from the refund amount. If a $500 robot cost us $30 to deliver to you, the refund amount will be $470. Some robots brands carry a restocking fee, which is indicated on the respective product pages.

For All Other Items

We may deduct our original shipping cost to ship to you from your refund. For example, if an item costs $100, and we paid $6.50 for shipping, your refund would be $93.50.

How to return an Item

To make a return, please request a Return Authorization.

Order Discrepancies/Damage

Order discrepancies (e.g. wrong item received, incorrect quantity of items) or damaged deliveries must be reported within 7 days of receiving the order. We ask you not to use or open the product if it is not what you ordered. We try our best to avoid such mistakes from happening but if they do, we try our utmost to resolve them in the shortest time possible.

Further Questions

If you have any query about returns, please use our contact form.