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Store Support

Contiguous US Shipping

Orders of $50 and over are delivered free of charge.

Orders below $50 carry a shipping cost that is displayed on the shopping cart.

Orders are shipped via USPS Priority Mail, UPS Ground or FedEx Ground depending on order content and location.

The shopping cart will automatically display the shipping method, shipping fees and shipping duration to your location.

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Table Deliveries

Tables are delivered via curbside truck freight, with companies like R&L and Yellow Freight and shipping duration is displayed on the shopping cart.

Please read the Table Delivery Policy when ordering a table.

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Sales Tax

Illinois customers are charged 9.5% sales tax on Killerspin orders.

Washington state customers are charged destination sales tax on Killerspin orders and some other items. This varies by ZIP code and is displayed during checkout.

California customers are charged 8.75% sales tax on AMDT/Oukei robot orders.

Shipping Address

Please ensure that the shipping address given is correct. There may be an fees imposed by shipping companies for shipping address corrections.

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Puerto Rico, Hawaii and Alaska Shipping

Shipping costs to PR, HI and AK are displayed on the shopping cart after selecting your state (please select USA as country).

Table orders to HI and AK is free of charge to the port of your choice, i.e.: Long Beach, Seattle, etc. You will be responsible to arrange the delivery to the final destination via a freight forwarder or other means.

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APO & FPO Shipping

We can ship all items except tables to APO/FPO addresses. For such orders, please select "USA" as shipping country on your shopping cart in addition to the following information on the order form during checkout:

  • APO or FPO as your city
  • AE, AA or AP as your state, depending on your location

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Canada Shipping

Canada shipping costs appear on the shopping cart and shipping normally takes around 5-10 business days. Additional shipping fees may apply on tables to Canada.

Canadian authorities or shipping companies may charge import duties, taxes and fees that you may have to pay prior to delivery. Please note that as the importer of the products you are responsible for compliance with local law including the payment of any of these fees.

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Rest of the World

For orders outside the US and Canada, your shipping costs are displayed on the shopping cart.

Depending on stock availability, we may need to ship from different shipping locations, causing shipping costs to be considerably higher than single-item orders.

However, you may get a free USA mailing address from a freight forwarding company. Companies like BundleBox, Planet Express and Viabox forward mail from your US address to your location outside the US.

Our items ship from different parts of the US. Your local taxes and fees such as duty, VAT and other kinds of sales tax, as well as clearance fees, customs fees and other fees charged by local delivery companies or local authorities are not included on our shopping cart and may be charged on your import by your country's authorities or local delivery company. Please note that as the importer of the products you are responsible for compliance with local law including the payment of any of these fees.

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Best Price Guarantee

We guarantee to have the lowest prices (shipping included) when compared to other US stores.

If you encounter a better deal on an American website, please report the lower price so we adjust our listing. The product on the competing website must be in stock and we need to be notified before you order.

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Security

Shopping from Megaspin.net is done over a secure server using industry-standard SSL technology. We take all the necessary precautions to ensure the confidentiality and security of your personal information.

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Payment

Payment options appear on the shopping cart and vary depending on your shopping cart contents. For most orders, we accept all major credit cards as well as PayPal. We do not accept purchase orders. All transactions are carried out in USD.

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Return Policy

See Megaspin.net Return Policy.

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Order Tracking

For most orders, a tracking number is emailed to you automatically when the order is shipped.

To view the status of your order, please visit the My Account section.

For registered users, you will need to use the username and password you entered the first time you placed an order from us. You may retrieve your username or password if you lost your username or password.

For one-time order accounts, you may retrieve your password using the lost password facility.

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Contact Us

To contact us please use our Contact Form.

No phone number?

We communicate with customers over email and we believe it is absolutely possible to provide excellent customer service without a phone number.

All customer service requests come in through our contact form and we generally reply very quickly, most often in minutes. Email also helps us improve clarity as we can send links and pictures to assist you. We can also track the history of our conversation better.

We do understand you may be reluctant to order when there is no phone number. We invite you to review our testimonials to read what other customers had to say about our response time.

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