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Table Delivery Instructions

Shipping Method and Duration

Tables are delivered via curbside truck freight, with companies like R&L and Yellow Freight. All tables are delivered free of charge within contiguous US and include a free liftgate service. Shipping duration is displayed on the shopping cart and is typically 3-6 business days depending on table model and location. Deliveries outside contiguous US may carry an additional cost.

Delivery Appointment

When the table reaches the terminal nearest to you, the shipping company will call you, or you will be given a phone number to set up an appointment to deliver from the terminal to your location. They deliver during weekdays and normally require a four hour shipping window for the appointment (for example 8:00am - 12:00pm or 2:00pm to 6:00pm).

Deliveries are made only Monday to Friday, excluding holidays. There are no deliveries on the weekend.

If you miss your scheduled delivery time, you may be responsible for any additional charges for redelivery and/or storage fees established by the freight company, so please do make sure you are at the delivery location around the time of delivery.

Cancellation

Once a table order is placed, it may be expensive to cancel a table order due to high truck shipping costs. If a cancellation is requested, we try our best to cancel at no fee but shipping costs both ways may apply if we have already sent the order to the truck company.

Changing Shipping Address

Additional charges may apply to change shipping destination after the table has left the warehouse.

How to Accept a Table Delivery

We include free liftgate delivery with all our full sized tables. This allows the driver to get the freight off the end of the truck without any assistance.

Before signing the delivery receipt: it is very important to inspect your freight!

Shipping companies do their best to ensure that your table arrives on time and without any damage. However, sometimes damage can occur in shipping. Please do not sign the driver's delivery receipt until you have inspected your freight. Signing may absolve the shipping company of any damage responsibility, making it harder to have a damage claim honored.

You have a right to look at the packaging for holes, smashed areas, and other indications of table damage. Your table is sent to you strapped onto a pallet for added protection. If the table is not strapped, please pay extra attention to damage.

If your table arrives damaged, it is very important to refuse the table and write "REFUSED/DAMAGED" on the delivery receipt so we could send you another one. Do not accept a table delivery if the package shows signs of damage.

Please make sure the driver clearly writes the problem on the delivery receipt, and please contact us within 5 days to send you another table.

If everything appears to be alright, then please sign and accept the table.

If the shipping company sent you a wrong table, please do not unpack/assemble it and let us know immediately.

For any concealed table damage found after the delivery please contact us within 5 days of delivery to ensure proper credit/part replacements. If you find your table has concealed damage please do not assemble the table. Please keep the pallet until the damage issue is resolved. If the table needs to be returned, the original pallet will be required for the table to be picked up.

What about my other items?

Other items you order with your table such as robots, rackets, rubbers, blades and other equipment are usually shipped separately and a separate tracking number is provided.

Additional Services

Additional services are not included in the price of the table unless we state otherwise. Please remember that standard delivery is to the curb and drivers are not required to help move the table from the curb into your house or driveway.

To request an additional service please request include clear instructions in Step 1 of the Check Out process. We may not be able to add delivery services if they are requested after the order is placed. Some services may not be available to some areas.

Inside Delivery: Delivery company getting table off the end of the truck and transporting it to the first enclosure (Garage, Carport, Front Door, etc). An inside delivery service can cost $65-$100 depending on the carrier.

Table Assembly Service, Stairs Delivery, Debris Removal: The most economical option is to deal with a local assembler such as a moving and storage company. An independent contractor or a handyman are also good options which many of our customers use. We also recommend using TaskRabbit, Handy, or Yelp to find a reviewed handyman in your area. Killerspin tables have a White Glove Delivery option for $250-$300. The driver is accompanied by another person and they carry the table up or down at most two flights of stairs. They also unpack the table, assemble it and remove debris.



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