Customer review for Newgy Robo-Pong 3050XL

Review by darrenhagarty66 for Newgy Robo-Pong 3050XL on May 18, 2020

I purchased one of these robots late last year in Australia.
Like the other posters here its been a problem since the start. Issues with calibration, issues with pre-programmed routines not working.
I logged a case with Newgy USA and was redirected to Newgy China (Asian Distributor). I asked for USA support due to potential language issues but that was ignored. I sent videos of serves going into the net all the time and they said reload your application, switch to another ipad, re-run the calibration. None of these worked of course. During the process new software releases happened and these made no difference to the problems.
I asked USA to escalate my case twice as it was not getting resolved they ignored me.
Eventually the local Australian distributor who I could actually talk to, sent me his shop robot to test with.
I did and it had the same issues.
He also confirmed that when it run the same tests when he got it back.
He said he was passing that info onto Newgy I doubt they will do anything about it.
I never had any issues with bluetooth connection this was one issue that worried me before buying due to bad reviews regarding it.
I checked with the Australian distributor who confirmed that had been fixed in a firmware update.
One other positive was the ease of mounting the robot on the table.
I've not had other experiences with other robots but couldn't recommend the Newgy 3050 XL at all.
Fundamentally support from the vendor is ZERO.

If you are keen make sure you have confidence in your local supplier as they would be the only person you could expect support from. In my case the local Australian distributor did their best and I still deal with them for table tennis supplies.

You can create your own routines and I found that when I did they worked better than the pre-programmed ones.
The pre-programmed routines often have way too much spin on them that not realistic in a game situation.
Certainly not for a developing player.

Also the timing between balls is often too short and can't always be changed.
If I spent as much time practicing as I did trying to troubleshoot the robot I would be a better player now.

If Newgy really want to improve their product they need to look at companies like Toyota that use issues to improve their product not ignore them like they do.

I imagine Newgy will write a comment after mine saying they are trying to improve things, my experience is otherwise.

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