Customer review for IPONG V300

Review by kirvin47 (Verified Customer) for IPONG V300 on September 20, 2016

My most recent v300 is working flawlessly after 2 weeks. It also came with a user manual; imagine that!

The reason for my low rating has to do with my first v300. It came with no user manual and the iPONG website is useless in regard to set-up and troubleshooting. It jammed and stalled from the very beginning, and after extensive email dialogue with Sport Squad LLC, who handles customer service for JOOLA, I received a return authorization and sent it back for repair. The repaired unit came back with the jamming problem largely resolved, but the stalling continued, especially at Frequency settings 1 & 2. One would think JOOLA would test a repaired unit to see if it is working properly, but their quality assurance seems substandard. Sport Squad sent another RMA and this time I got a brand new v300 with a very professional and helpful user manual. Also, I discovered with the new v300 that the topspin and backspin features did not work on my original unit. Wow, what a difference that makes in working on your game!

When working as advertised, which my latest v300 is, it is a wonderful tool for improving all aspects of your TT game.

Despite this saga, I still recommend buying the v300. It takes a little "dialing-in" so be patient and work with it. Also, for sure, buy it with the catch net or you will go crazy chasing balls.

If JOOLA/Sport Squad LLC do not handle your inquiries or problems to your absolute satisfaction, contact Megaspin.net. Their customer service is absolutely outstanding, and for any TT product they carry, you will not find it cheaper anywhere else.

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