Customer review for IPONG Trainer Motion w/80 balls and Pickup Net

Review by mikebou for IPONG Trainer Motion w/80 balls and Pickup Net on November 26, 2019

The robot:

I bought the ipong trainer motion. It worked for a couple months but eventually the top spin motor stopped working. When I tried to turn it up it would barely spin and the other 3 motors would slow down. This robot is basically a toy designed for recreational use. There are small easily breakable plastic parts and motors that apparently aren't very reliable. It was fun while it lasted.

The return:

Contacted Megaspin, they responded quickly and directed me to ipong. I sent the required information including a 60 second video. Ipong responded asking me to resend the info and send another video. I forwarded that request to Megaspin. Megaspin stepped in and within a few hours I received a reply from ipong that a new robot was being shipped. I received the new robot on the scheduled delivery date. It is working well at this point.

I'd give ipong about a 3 star rating for their service and the robot a 2. My 5 star rating is specifically for the service I received from Megaspin. Their customer service was excellent.

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