Customer review for IPONG Trainer Motion w/80 balls and Pickup Net

Review by mbansal (Verified Customer) for IPONG Trainer Motion w/80 balls, Pickup Net and Catch Net on October 26, 2019

Ordered bundle on 10/17/19.
Recd on 10/24/19.
1. Required to register within 10 days of “purchase date”. However, no option on ipong.net website to register this particular Trainer motion robot which probably means that warranty will be denied because there was no registration! Regardless, 10 days is a ridiculously short time to register when shipping takes a week. This strategy seems to be simply in place to deceive the customer.
2. Did not receive the catch net with order although order info on website says full order delivered.
3. The remote that came with the robot did not work with the battery that came with it CR2025. Put in my own CR 2032 to make it work.
4. The Robot delivered itself was defective. The agitator or the knob on which agitator is placed did not rotate at all despite the robot making the usual noises and oscillating.
Contacted customer service at Megaspin.net. Was directed to this website: https://www.sport-squad.com/support to submit my “case”. I did. Have not recd a reply yet while the small window of registration ends in a day and I can’t register on their website despite trying.
All the excitement that my kids and I had for this robot was dead as soon as we received this lemon.
I had expected a more direct and hands on handling by Megaspin of this issue rather than directing me to the manufacturer.
We’ll see…..I’ll be happy to update my rating depending on how these issues are handled but otherwise, extremely disappointed so far!

Megaspin Edit: IPONG had a technical issue with their ticketing system and we are working with them and the customer to resolve the issue.
Megaspin Edit: Megaspin intervened and made sure a free working unit is sent to the customer.

Customer Edit: Megaspin responded to the prior review and was instrumental in mediating a quick delivery of another working model. The robot itself is decent and works as advertised for the most part. The catch net followed soon after and is an essential addition. 4 starts because the registration at ipong website still sucks (can't register my particular robot and the 10 day limit to register is pretty steep - in the end I gave up). Also, it should not have taken an angry review to put megaspin's wheels in motion. I should not have been directed to the manufacturer for a defective delivery and should have been taken care of at the point of sale.

Megaspin edit: Thanks for your feedback - we are updating processes to resolve manufacturer issues more efficiently.

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