Customer review for IPONG Trainer Motion w/80 balls and Pickup Net

Review by sttran814 (Verified Customer) for IPONG Trainer Motion w/80 balls and Pickup Net on February 21, 2019

My new ipong trainer motion was feeding balls too quickly, (shooting a bit over 40 balls per minute at the lowest setting) so I asked Ipong's customer service. After providing them a minute video of the trainer and some time, they said that was normal and supposed to be that quick, however on their video https://www.youtube.com/watch?v=c6kcjvHFwPg, in the description under "show more" it clearly says 12 balls to 70 balls per minute (the video description is the same as on Ipong). The half star rating isn't because I received a defective product, but rather because they told me my defective product was working normally. Being unhappy with being lied to and not having my issue addressed (mainly that I had to find evidence that the machine was too fast rather than them admitting it was a defective item). This is not a product I would recommend, solely from the customer service experience. Though the customer service rep was polite and pleasant, she had to ask the 'inventor' whether it was working properly or not. The fact that the inventor said 40-70 balls per minute was normal while their own video had claimed it being 12-70 balls per minute left a rather bad taste. If I had not provided the information that they provided, I would have been stuck with a defective product. I'm not sure why they do not know what their machine is supposed to do, or if they just wanted me to deal with it (which would suck because I got it with the intention of practicing forehand loops and against backspin,and 40 balls per minute is too quick to be continuously hitting with such a bigger stroke as a learning player). I'm sure if you received a working one, everything would be great, but I sincerely hope anyone who received any problems with their ipong trainer do not have to go through their customer support.
Megaspin reply: We apologize for this. I saw that the robot was returned and you have been refunded in full. I thank you for bringing this to our attention. We had the wrong data from IPONG and our website has been corrected to read 30-70 balls per minute (this is the correct range). We are waiting for IPONG to update their YouTube video description. We will make sure our team compensates you with a discount on an alternative robot for the experience you had.

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