Customer review for Butterfly Amicus Prime

Review by rtruong (Verified Customer) for Butterfly Amicus Prime on April 24, 2025

Megaspin team and Butterfly's Robot team are terrific! My Butterfly Amica Prime broke down after one year of normal usage. At first, I didn't have time or energy to follow the instructions given by Larry(Butterfly Robot team) to repair the robot. So I kind of gave up. One year later, I was asked to provide my feedback. So I told my experience with Butterfly robot that I had so far and gave a low rating on Megaspin. Then Bernard from Megaspin team contacted me and said my robot was still under warranty and I should send it back to Butterfly for repair. He even contacted Butterfly directly and helped smooth out the repair process. It took about a week afrer I sent back my robot. It was fixed and was sent back to me. I am very happy things worked out! Thanks to Megaspin team's help to speed up the process.

The robot is working great again. This helps us with training on the routine exercises.

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