Table Delivery Policy
Shipping Method and Duration
Tables are delivered via curbside truck freight, with companies like R&L and Yellow Freight.
Killerspin tables are shipped free of charge in 4-7 business days using a liftgate service.
When the table reaches the terminal nearest to you, the shipping company will call you, or you will be given a phone number, to set up an appointment to deliver from the terminal to your location. They deliver during weekdays and normally require a four hour shipping window for the appointment (for example 8:00 a.m. - 12:00 or 2:00 p.m. to 6:00p.m.).
Deliveries are made only Monday to Friday, excluding holidays. There are no deliveries on the weekend.
If you miss your scheduled delivery time, you may be responsible for any additional charges for redelivery and/or storage fees established by the freight company.
Once the table is in transit, it will be quite expensive to cancel a table order. Shipping fees both ways will apply.
Changing Shipping Address
Additional charges may apply to change shipping destination after the table has left the warehouse.
How to accept a table delivery
Adidas, JOOLA and Killerspin full-size tables include free liftgate delivery. This allows the driver to get the freight off the end of the truck without your assistance. For other tables, you may be required to help the driver get the table off the end of the truck.
Before signing the delivery receipt: it is very important to inspect your freight
The manufacturer and shipping companies do their best to ensure that your table arrives on time and without any damage. However, sometimes damage can occur in shipping. You should not sign the driver's delivery receipt until you have inspected your freight. Signing may absolve the shipping company of any damage responsibility, making it harder to have a claim honored.
You have a right to look at the packaging for holes, smashed areas, etc and to open up the package to take a look inside. Have a look to see if the table has holes, scratches, crushed corners, a crushed surface, broken legs or other severe damage. Your table is sent to you strapped onto a pallet for added protection. If the table is not strapped, please pay extra attention to damage.
If your table arrives damaged, it is important to refuse the table. Do not sign the delivery receipt and write "REFUSED/DAMAGED".
Please make sure the driver clearly writes the problem on the delivery receipt, and please contact us within five days to send you another table.
For any concealed table damage found after the delivery please notify us within five days of delivery to ensure proper credit. If you find your table has concealed damage please do not assemble the table.
If you find minor damage that you think can be repaired easily with parts, please write "DAMAGED" on the delivery receipt and accept delivery. Please contact us within 5 business days of delivery to report this damage.
If everything appears to be alright, then please sign and accept the table.
What about my other items?
Other items you order with your table such as rackets, rubbers, blades and other equipment are shipped separately.
Additional services such as; inside delivery, liftgate delivery, and two-man delivery are not included in the price of the table unless we state otherwise.
The cost of these additional services varies from city to city. They usually cost between $75.00 and $150.00 extra. You may purchase these additional services directly from the shipping company when they call you for an appointment, and pay them for the additional service.
Inside Delivery: Delivery made with the driver and the customer taking the freight off the end of the truck and transporting it to the first enclosure, i.e.: Garage, Carport, Front Door, etc An inside delivery can cost around $65.00 depending on the carrier. For an accurate charge, a freight quote will be provided to you from the shipping company upon requesting the service.
Liftgate Delivery: A liftgate truck is a truck with a hydraulic gate on the rear of the truck that allows the driver to get the freight off the end of the truck without additional assistance. The charge for this type of service can range from US$35.00 to US$125.00. This service is still to the curb, but without the help of the consignee. Please keep in mind that not all carriers have liftgate trucks. For an accurate charge, a freight quote will be provided to you from the shipping company upon requesting the service
Two-Man Delivery: A Two-Man Delivery, is the driver plus another person provided by the carrier to unload freight. Not all carriers can provide this service. The usual charge for an extra man is US$52.00 an hour with a minimum of 2 hours. For an accurate charge, a freight quote will be provided to you from the shipping company upon requesting the service.
Two Men Gold Delivery The driver is accompanied by another person, so you do not have to help. The delivery people carry the carton up or down at most two flights of stairs, unpack the table, and remove debris.
Special Note: Carriers will not make deliveries where stairs are involved. Examples: basements, 2nd floor, apartments without freight elevators, etc
It is very important to find out what your needs are pertaining to the type of delivery service that you require. If you know that you cannot help the driver, or want it delivered into the basement or up stairs, then it is best to have this delivered by a home delivery company. Home Delivery Carriers, Cartage Companies, & Moving and Storage Companies are best equipped to perform this type of delivery. Home delivery companies may also remove cartoning and perform light assembly. The charge for this service depends on the location of the delivery, the weight, and any additional service that is needed besides a 2 man, inside delivery. For an accurate charge, a freight quote will be provided to you from the shipping company upon requesting the service.
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