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Store Support
Continental US ShippingOrders of $50 and over are delivered free of charge with the exception of Newgy items, which carry a shipping cost that is displayed on the shopping cart. Orders below $50 carry a shipping cost that is displayed on the shopping cart. Almost all orders are shipped via USPS Priority Mail, UPS Ground or FedEx Ground depending on order content and location. Items that may be shipped with USPS First Class mail include Table Tennis Master DVDs, Reflex Sports DVDs and small Killerspin order. The shopping cart will automatically display the shipping method and shipping fees to your location.
Table Deliveries
Next Business Day/Overnight Delivery can be requested from the order form, if this option is available for the order, in Step 1 of the checkout process.
Sales Tax
Shipping Address Please ensure that the shipping address given is correct. There may be an fees by shipping companies for changing the shipping address. Puerto Rico, Hawaii and Alaska ShippingShipping costs to PR, HI and AK are displayed on the shopping cart after selecting your state (please select USA as country). Table orders to HI and AK is free of charge to the port of your choice, i.e.: Long Beach, Seattle, etc. You will be responsible to arrange the delivery to the final destination via a freight forwarder or other means. APO & FPO ShippingWe can ship all items except tables to APO/FPO addresses. For such orders, please select "USA" as shipping country on your shopping cart in addition to the following information on the order form during checkout:
Canada ShippingCanada shipping costs appear on the shopping cart and shipping normally takes around 5-10 business days. Canadian authorities or shipping companies may charge import duties, taxes and fees that you may have to pay prior to delivery. Please note that as the importer of the products you are responsible for compliance with local law including the payment of any of these fees. Rest of the WorldFor orders outside the US and Canada, your shipping costs are displayed on the shopping cart. Depending on stock availability, we may need to ship from different shipping locations, causing shipping costs to be considerably higher than single-item orders. JOOLA, Adidas, IPONG and Newgy items cannot be delivered to addresses outside North America. However, you may get a free USA mailing address from a freight forwarding company. Companies like BundleBox and Viaddress forward mail from your US address to your location outside the US. For AMDT robots, we ship Internationally at a standard $99 fee. For Oukei robots, we ship Internationally and the shipping cost will be displayed on your shopping cart. For Newgy robots, we regret that we cannot even ship to mail forwarding addresses. For Table Tennis Master DVD's shipping is $5 via USPS First Class Mail. Our items ship from different parts of the US. Your local taxes such as duty, VAT and other kinds of sales tax are not included in the price of the product and may be charged on your import by your country's authorities. Please note that as the importer of the products you are responsible for compliance with local law including the payment of any of these fees. Best Price Guarantee We guarantee to have the lowest prices (shipping included) when compared to other US stores. SecurityShopping from Megaspin.net is done over a secure server using industry-standard SSL technology. We take all the necessary precautions to ensure the confidentiality and security of your personal information. PaymentPayment options appear on the shopping cart and vary depending on your shopping cart contents. For most orders, we accept all major credit cards as well as PayPal. We do not accept purchase orders. Return PolicySee Megaspin.net Return Policy.Order TrackingFor most orders, a tracking number is emailed to you automatically when the order is shipped. To view the status of your order, please visit the My Account section. For registered users, you will need to use the username and password you entered the first time you placed an order from us. You may retrieve your username or password if you lost your username or password. For one-time order accounts, you may retrieve your password using the lost password facility. Contact UsTo contact us please use our Contact Form. No phone number? We communicate with customers over email and we believe it is absolutely possible to provide excellent customer service without a phone number. All customer service requests come in through our contact form and we generally reply very quickly, most often in minutes. Email also helps us improve clarity as we can send links and pictures to assist you. We can also track the history of our conversation better. We do understand you may be reluctant to order when there is no phone number. We invite you to review our testimonials to read what other customers had to say about our response time.
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